Refund policy

Last updated: 26 October 2026

• 7 days, no questions. If you buy Pro (monthly, yearly or lifetime) and it is not for you, ask for a refund within 7 days of the purchase and we refund the full amount.
• How to ask: write to support@polevels.com from your account’s email, or ask through Whop. We process it within 1–3 business days; the money arrives according to your bank.
• Renewals: you can cancel at any time so there is no new charge. If a renewal catches you by surprise, write to us within 7 days and we will look at it.
• When refunded, your account goes back to the Free plan. Your diary is not deleted.
• If you open a dispute or chargeback with your bank, the plan is disabled while it is resolved. Write to us first: it is usually faster.